Legal Terms and conditions for customers who subscribed to one of the HughesNet Gen5 Business Service Plans after approximately March 10, 2017

LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO SUBSCRIBED TO ONE OF THE HughesNet Gen5 for Business SERVICE PLANS AFTER APPROXIMATELY MARCH 16, 2017

HughesNet® service is available in the contiguous U.S. and Alaska with an unobstructed view of the southern sky, is not available in Hawaii, and its usage is subject to the Fair Access Policy. Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.

Professional installation is required. Monthly service fees apply. Sales, use, and personal property taxes are related surcharges and are not included.

Equipment

You specifically agree that any Equipment provided to you may be new or refurbished as new. Any refurbished Equipment will have the same warranty as new Equipment. If you lease the Equipment from Hughes, during the twenty-four- (24-) month term of the lease, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes (or the applicable leasing company) and shall not be deemed fixtures or part of your realty. During this period, you shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that your Equipment be covered by your homeowner’s, renter’s, or other insurance policy.

Service Commitment

HughesNet Service Plans require a minimum service commitment of 24 months. If you terminate service prior to the expiration of the commitment, you will owe and your credit or debit card will be charged, or you will be invoiced and responsible to pay, the Termination Fees as described below.

Early Termination: Purchase Option (equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first three (3) months after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
Early Termination: Lease Option

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged and Early Lease Termination Fee. The amount of the Early Termination Fee will be up to $880. The exact amount of the Early Termination Fee will be as set forth as $880 for the first month after activation of the HughesNet Service. Thereafter, the amount will decrease by $35 per month for each month of active Service.

Further, you must return your HughesNet modem and power supply within 45 days of cancellation date or be charged a $100.
 

Early Termination Due to Breach by Subscriber

If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and Lease Termination Fee will be charged immediately upon cancellation.

Title to Equipment after Termination of Subscription

For Subscribers who have leased their Equipment, after termination of your HughesNet subscription, and, assuming you either completed your twenty-four (24) month commitment period, or you paid your applicable Lease Termination Fees, you will become the owner of the Equipment.

HughesNet Voice with Two-year Commitment

If you cancel after 30 days from activation but before the end of your 2-year term commitment, you will owe, and your credit or debit card will be charged a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10/month x (24-6) months, or $180.

Credit or Debit Card Authorization

YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET SERVICE, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.

Networking

For all of Hughes’ Business Service Plans, networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for network configuration or management).

Please note that all computers on a network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.

Revised 3/15/17