Early Termination Fees and Other Important Terms for Business Service Plan customers who subscribed to one of the HughesNet Gen5 Business Service Plans after approximately August 28, 2022.
The following terms and conditions are valid for HughesNet customers who subscribed to a HughesNet Business Service Plan.
SERVICE COMMITMENT AND EARLY TERMINATION FEES.
All Service Plans require a commitment of 24 months (“Initial Term”) for each site at which such Service Plans are provided. If you have subscribed to any of the Business plans and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Early Termination Fees and Unreturned Equipment Fees described below.
At the end of your Service Plan Initial Term, your Service Plan commitment will automatically renew for successive one-month periods, unless otherwise terminated by either party by giving written notice to the other not less than thirty (30) days prior to the end of the Initial Term or any renewal period thereafter in effect. You acknowledge that your obligation to make monthly Service Plan payments (and if you have leased your Equipment, Equipment Lease payments) during the Initial Term is absolute and not subject to reduction. In the event you terminate the Service Plan prior to the expiration of the Initial Term, you will be liable for Early Termination Fees and, if you leased your Equipment, Unreturned Equipment Fees described below.
Early Termination: Purchase Option (equipment and standard installation purchased upfront)
If you cancel your order before installation, you will be refunded the amount that was collected at the time of order.
If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
Early Termination: Lease Option
If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee. The amount of the Service Fee will be $400 during the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
In addition, you must return your Equipment in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the satellite modem and power supply and $200 for the satellite radio.
If you cancel at the end of your 24-month term commitment, you must return your Equipment in good condition within 45 days of cancellation date or you will be charged a $300 Unreturned Equipment Fee ($100 for the satellite modem and power supply and $200 for the satellite radio).
For customers eligible or required to return equipment, Hughes will provide instructions on how to de-install and return the required equipment.
You are not required to return, and Hughes is not obligated to de-install, the outdoor antenna, outdoor mount, or any cables. If you elect to have the complete system or the outdoor antenna, outdoor mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.
You will not receive a credit for installation or de-installation charges or other fees.
Early Termination due to breach by Subscriber
If your account is terminated by Hughes for non-payment or any other reason, any applicable Service Termination Fee and, unless you purchased the Equipment, the Unreturned Equipment Fee will be charged immediately upon cancellation. If you leased your Equipment and return the Equipment in good condition within 45 days from the date of termination, your account will be credited $300 ($100 for the satellite modem and power supply and $200 for the satellite radio).
HughesNet Voice with Two-year Commitment
If you cancel after activation but before the end of your 2-year term commitment, you will owe, and your credit or debit card will be charged a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10/month x (24-6) months, or $180.
Credit or Debit Card Authorization
YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES) IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE HUGHESNET SERVICE, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION; (2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING YOU FOR YOUR MONTHLY SERVICE FEES AND ANY EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4) CHARGING ANY APPLICABLE EARLY TERMINATION FEES.
For HughesNet Business Service Plans, networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for network configuration or management).
Please note that all computers on a network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of download and surfing speeds, and are subject to the Fair Access Policy.